Orders cannot be canceled after they have entered production. Canceled orders will be billed for all work completed. Orders canceled after placing the order, but before production, are subject to a 10% restocking fee.
Questions about our policies? Call us.
Prices: Prices are subject to change without notice. All prices are USD  Custom Quotes: As a manufacturer, we are able to modify existing products to create new ones. Call for quotes.
Returns: Merchandise found to be incorrect or defective due to Laser Innovations' error will be replaced or rectified at no additional cost. All claims must be made within 30 days of receipt of merchandise. No returns will be accepted without prior authorization from Laser Innovations. See our Return Policy. Claims: All claims regarding damaged boxes should be made with carrier.
Guarantee/Warranty: If you are not completely satisfied with your promotional product purchase, we will replace, credit, or refund your order (may require return of goods). We will warrant the quality and performance of all products to the direct purchaser only. The product warranty is limited to the quality, performance, and defects of any product. Any product supplied by us is not for use by children or animals. In the event where our product is defective in material or workmanship, the product will be replaced or refunded under our sole discretion. Any such claims must be made to us in writing within 15 days of shipment date. Our liability is limited to the invoice amount only.
Right to Promotion: Unless specified in writing at time of order is placed, we reserve the right to use any item we produce for display and promotion.
Logos Displayed: Logos or trademarks displayed on products in our catalog and in this website are solely for the purpose of showing imprinting capabilities on these products. They are not intended to reflect or imply endorsement of the products by the companies the logos or trademarks represent and are not available for sale to anyone other than the parties expressly authorized by the owner of such design.

Setup Charges: Because of our efficient processes and systems, Laser Innovations does not need to charge setup fees in most cases.
Shipping: Orders are normally sent USPS, unless otherwise noted.
Trademarks & Copyrights: It is assumed by factory that artwork submitted for engraving is being used in full compliance with all applicable laws regarding its usage. Customer agrees to assume any liability resulting from claims against us for service marks, infringements of trademarks, copyrights, patents and personal rights.
Artwork: Please see artwork specifications for detailed info. Artwork should be submitted in vector format for best results (.eps, .ai, .cdr), in addition 300dpi black and white .jpg or .tiff are sometimes workable.
Product Disclaimer: Colors may vary product to product and order to order. Carabiners are not for load bearing purposes or climbing.
Personalized Laser Innovations items, is subject to approval or disapproval of any order and can, at its discretion, cancel any order it deems to fall under any of the categories below: Containing profanity, vulgarity of any sort, either real or implied. Laser Innovations is the sole decision maker on what is and is not vulgar and what will constitute a canceled order.